PRIVACY NOTICE & DATA PROTECTION POLICY

DHARSHI SYSTEMS – SALES & SERVICES Last Updated: October 29, 2026

At Dharshi Systems – Sales & Services (collectively referred to as "Dharshi Systems," "Company," "we," "our," or "us"), we value the trust you place in us and are committed to handling your personal data with transparency, care, and integrity. This Privacy Notice explains how we collect, process, store, and safeguard your personal information across our website, e-commerce marketplace, mobile applications, hardware services, and physical store operations (collectively, "Dharshi Systems Services").

By accessing or using Dharshi Systems Services, you expressly consent to the collection, use, storage, processing, and disclosure of your personal information (including sensitive personal data) in accordance with this Privacy Notice, as amended from time to time.

All personal information covered under this Notice is collected and retained by:

DHARSHI SYSTEMS – SALES & SERVICES B20, Kamarajar Nagar, SIDCO Industrial Estate, Arumbakkam, Chennai – 600094, Tamil Nadu, India Phone: +91-9884415292 | Email: dharshi.systems@gmail.com

1. Use of Google Firebase Services

To provide a fast, secure, and reliable digital experience across our website and mobile application, Dharshi Systems integrates Google Firebase services. These tools process specific user and device data as outlined below:

1. Firebase Authentication: Used for secure account registration, OTP/mobile login, and session management. It collects personal identifiers such as your name, phone number, email address, unique Firebase User ID (UID), and login timestamps to verify your identity.

2. Firebase Cloud Messaging (FCM): Used to deliver real-time push notifications regarding order status, dispatch updates, service requests, and promotional offers. FCM collects device identifiers, app instance IDs, and notification engagement metrics.

3. Firebase Firestore & Realtime Database: Used to securely store application-related data, including user preferences, active cart items, order logs, and customer support chat histories, protected by enterprise-grade encryption.

4. Firebase Analytics & Crashlytics: Used to monitor platform performance, diagnose technical errors, and understand general browsing patterns. This includes device models, operating system versions, session duration, screen views, crash logs, and optional location data (if permitted).

5. Data Storage & Governance: All Firebase data is hosted on secure Google Cloud infrastructure. While Google processes this data to maintain platform functionality under the Google Privacy Policy, your data is never sold or used for third-party advertising.

2. Categories of Personal Information We Collect

We collect information to fulfill your orders, provide technical support, and continuously enhance your shopping experience. This data falls into three categories:

• Information You Voluntarily Provide: We receive and store information you enter on our platform or provide during service interactions. While you may choose not to provide certain optional details, doing so may restrict your access to specific features (such as doorstep delivery or warranty registration).

• Automatically Collected Information: When you interact with Dharshi Systems Services, our systems automatically log technical metrics using cookies, web beacons, and device identifiers.

• Information from External Sources: We may receive updated delivery statuses, address corrections, or payment verification records from our logistics partners, payment gateways, and fraud-prevention agencies to keep our records accurate and ensure seamless order fulfillment.

3. How We Use Your Personal Information

We process your personal information for the following legitimate business purposes:

• Order Fulfillment & Service Delivery: Processing purchases, arranging shipping, handling hardware repairs/installations, processing payments, and sending transactional receipts and tracking alerts.

• Platform Optimization & Troubleshooting: Analyzing system performance, resolving software bugs, and improving the usability of our website and mobile app.

• Personalization & Recommendations: Tailoring product suggestions, hardware configurations, and deals based on your browsing history and preferences.

• Media & Camera Features: When you upload images or videos (such as unboxing videos for return claims or product photos for technical diagnostics), we process that media strictly to resolve your request.

• Customer Communication: Reaching out to you via phone, SMS, WhatsApp, email, or live chat regarding your orders, warranty claims, or technical inquiries.

• Marketing & Promotions: Displaying relevant, interest-based offers for IT hardware, peripherals, and services without exposing personally identifiable data to external advertisers.

• Legal Compliance & Fraud Prevention: Verifying customer and vendor identities, complying with tax and statutory regulations under Indian law, preventing fraudulent transactions, and managing credit or payment risks.

4. Cookies and Tracking Technologies

We utilize cookies, pixels, and local storage identifiers to recognize your browser or device, keep items in your shopping cart, maintain your logged-in session, and analyze site traffic.

You can configure your web browser to reject cookies or notify you when a cookie is placed. However, disabling essential cookies may prevent you from adding items to your cart, proceeding to checkout, or accessing your registered account.

5. Information Sharing and Disclosure

Your privacy is paramount to our business—we do not sell or rent your personal information to third parties. We share customer data strictly under the following circumstances:

• Marketplace Partners & Co-Branded Services: When a third-party seller, brand manufacturer, or authorized service center is involved in fulfilling your order or warranty claim, we share the necessary transaction details with that partner.

• Authorized Third-Party Service Providers: We engage trusted external partners to perform core operational functions, including courier/logistics delivery (e.g., ST Courier, Professional Couriers), payment processing, SMS/email gateways, and data analytics. These providers are contractually obligated to use your data solely for performing their designated tasks in compliance with applicable laws.

• Business Restructuring: In the event that Dharshi Systems undergoes a merger, acquisition, or asset transfer, customer records may be transferred as part of the business assets, remaining subject to the protections promised in this Notice.

• Legal & Safety Obligations: We may disclose account information when required by law, court order, or government authority, or to enforce our User Agreement, prevent cyber fraud, and protect the rights, property, or safety of Dharshi Systems, our customers, or the public.

6. Data Security Practices

We engineer our systems with strict security and privacy protocols:

• Encryption: All sensitive data transmitted between your browser/app and our servers is encrypted using Transport Layer Security (TLS/SSL) protocols.

• Payment Security: All online payments are processed through gateways that strictly adhere to the Payment Card Industry Data Security Standard (PCI DSS). We do not store your complete credit/debit card numbers or UPI PINs on our servers.

• Access Controls: We maintain physical, electronic, and procedural safeguards over customer databases. For your protection, we may require identity verification before disclosing sensitive account details over customer support channels.

• User Responsibility: We encourage you to use strong passwords, keep your login OTPs confidential, and log out of your account when using shared or public computers.

7. Your Access, Choices, and Rights

You have direct control over your personal data through the "My Account" dashboard on our website and mobile app:

• Review & Update Data: View and edit your name, shipping addresses, contact numbers, profile details, wishlist, and complete order history at any time.

• Communication Preferences: Opt out of promotional emails, SMS alerts, or WhatsApp marketing updates via your account settings or by contacting our support team. (Note: Transactional messages regarding active orders cannot be disabled.)

• Device Permissions: Manage access to your device’s camera, storage, or location services directly through your smartphone or browser settings menu.

8. Children’s Privacy

Dharshi Systems Services are intended for adult purchases. While we may sell educational electronics or accessories suitable for minors, individuals under the age of 18 years may only use our platform under the direct supervision of a parent or legal guardian.

9. Detailed Examples of Data Processed

10. Governing Law, Disputes, and Policy Updates

Your use of Dharshi Systems Services and any dispute arising over data privacy is governed by the provisions of this Privacy Notice, our User Agreement, and the prevailing laws of India, subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

As our business evolves, we may update this Privacy Notice periodically. The revised policy will take effect immediately upon posting on our platform.

11. Grievance Redressal & Compliance Contact

In accordance with the Information Technology Act, 2000, the Consumer Protection Act, 2019 (including E-Commerce Rules), and the Digital Personal Data Protection Act, the contact details of our Grievance and Compliance Office are provided below for addressing any data privacy concerns, discrepancies, or complaints:

Grievance & Compliance Office DHARSHI SYSTEMS – SALES & SERVICES Address: B20, Kamarajar Nagar, SIDCO Industrial Estate, Arumbakkam, Chennai – 600094, Tamil Nadu, India Phone: +91-9884415292 Email: dharshi.systems@gmail.com

(Note: If you would like specific individual names listed for the Grievance Officer and Compliance Officer roles on your website, share their names and I will add them right into Section 11!)