PRIVACY POLICY

DHARSHI SYSTEMS – SALES & SERVICES Last Updated: October 29, 2026

Dharshi Systems – Sales & Services (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how our website and mobile application (collectively, the “Platform” or “App”) collect, use, and safeguard your information when you use our services.

1. Information We Collect

When you register on or use our Platform, we may collect the following categories of information:

  • Personal Information: Your name, phone number, email address, billing/shipping address, and other details you voluntarily provide when creating an account, placing an order, or contacting customer support.

  • Device Information: Hardware model, operating system and version, unique device identifiers, and IP address.

  • Usage Data: Information about how you navigate and interact with our Platform, including browsing activity, product preferences, and feature usage.

  • Optional Information: If you grant permission to access your location, files, camera, or media for specific features (such as uploading an unboxing video or invoice), that data is used strictly for that designated purpose.

2. How We Use Your Information

We use the collected information to:

  • Provide, operate, maintain, and improve our Platform’s functionality and services.

  • Process orders, manage user accounts, send order notifications, and personalize your shopping experience.

  • Communicate with you regarding service updates, promotional offers, technical support, or return/warranty inquiries.

  • Enhance platform security, detect and prevent fraud, and comply with applicable legal obligations.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party partners (such as payment gateways, logistics/courier providers, and hosting services) who assist us in operating the Platform and fulfilling your orders, bound by strict confidentiality obligations.

  • Legal Compliance: When required to do so by applicable laws, regulations, court orders, or government requests.

  • Protection of Rights: To enforce our User Agreement, or to protect the rights, property, or safety of Dharshi Systems – Sales & Services, our customers, or the public.

4. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, support your product warranties and purchase history, or comply with tax, accounting, and legal requirements.

6. Your Rights

Depending on applicable data protection laws, you have the right to access, update, correct, or request the deletion of your personal data. To exercise any of these rights or opt out of promotional communications, please contact us using the details provided in Section 9.

7. Children’s Privacy

Our Platform is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data without parental consent, please contact us immediately so we can remove the information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will become effective immediately upon being posted on our Platform, with the updated revision date displayed at the top of this page.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us at:

DHARSHI SYSTEMS – SALES & SERVICES B20, Kamarajar Nagar, SIDCO Industrial Estate, Arumbakkam, Chennai – 600094, Tamil Nadu, India Phone: +91-9884415292 Email: dharshi.systems@gmail.com