USER AGREEMENT & RETURN POLICY

DHARSHI SYSTEMS – SALES & SERVICES

This Return and Replacement Policy outlines the terms and conditions under which Dharshi Systems – Sales & Services offers product exchanges, replacements, and refunds.

Please note that return eligibility varies by product category. For all purchases, the specific return or replacement policy stated on the individual product page shall supersede this general policy. We encourage you to review all three sections of this document carefully to understand the conditions required for a successful return.

Part 1: Category-Specific Return Windows & Actions

Product Category Return Window Eligible Action & Conditions

Laptops, Desktops, Monitors & Accessories


(Branded Laptops, Desktops, Monitors, Mobile Chargers/Cables, Headsets, Wi-Fi Headsets, etc.)

 7 Days

Replacement Only (Same Model)


To resolve product issues, our team may conduct troubleshooting via online tools, phone support, or an in-person technical visit. If a manufacturing defect is confirmed within the 7-day window, a replacement of the exact same model will be provided at no additional cost. If no defect is found or diagnosed within 7 days of delivery, you will be directed to the respective brand’s authorized service center. Note: Only one replacement is permitted per order.

Audio Devices


(Speakers, Bluetooth Speakers, etc.)

 7 Days Replacement or Exchange

Peripherals & Cables


(Keyboards, Mice, Power Cables, LAN Cables)

 7 Days

Replacement or Exchange


Subject to package inspection to ensure there has been no physical tampering prior to processing.
Cabinets & SMPS 7 Days

Replacement Only


In the event of package or transit damage, a replacement will be processed within 7–15 working days at no additional cost.
Graphics Cards (GPUs) Non-Returnable once unsealed

Manufacturer Warranty Only


No replacement is offered once the original factory seal is opened. All warranty claims and repairs are handled directly by the official manufacturer’s nearest service center.

Surveillance & Storage


(CCTV Cameras, DVRs, Hard Disks)

 7 Days

Replacement Only


A free replacement will be provided within 10 days if the item is delivered in a defective/damaged state or differs from the ordered item. The product must be returned intact with all original accessories, manuals, and warranty cards inside the original packaging.

Storage Media & Selected Electronics


(DVRs, SSDs, HDDs, etc.)

 Non-Returnable

Defective/Damaged Exception Only


Due to data security and product integrity standards, these items are strictly non-returnable once opened. However, if the product arrives damaged, defective, or incorrect, we will provide a free replacement.
Printers Non-Returnable

Manufacturer Warranty Only


Replacements are not provided by the seller, as all printers are covered directly by the respective brand’s manufacturer warranty and support network.
Power Backup (UPS) 10 Days

Replacement Only


For units requiring professional installation, returns are only valid if installed by the brand’s authorized personnel. We may troubleshoot issues via phone, online tools, or a technical visit. If a defect is confirmed within 10 days of delivery/installation, a free replacement of the same model will be issued. Otherwise, you will be directed to the brand service center. Note: Limited to one replacement.

Branded Electronics


(Microsoft, Lenovo, Samsung, Epson, HP, Dell, Canon & Acer Tablets, Laptops, Smartwatches)

 7 Days

Brand Service Center Resolution


For all functionality-related issues, customers must contact the brand’s authorized service center directly.

Authorized Brand Support & Service Center Directory

For products covered under direct manufacturer warranty, please reach out to the respective brand’s official support channels:

For any additional assistance or inquiries regarding your order, please contact us: Dharshi Systems – Sales & Services

  • Phone: +91-9884415292

  • Email: dharshi.systems@gmail.com