DELIVERY & SHIPPING POLICY

DHARSHI SYSTEMS – SALES & SERVICES Last Updated: October 29, 2026

At Dharshi Systems – Sales & Services, we strive to deliver your orders quickly, safely, and in pristine condition. This policy outlines our shipping timelines, delivery procedures, and handling of special delivery requests.

1. Order Processing & Delivery Timelines

  • Order Processing: Orders are typically processed and dispatched within 1–2 business days.

  • Within Chennai & Tamil Nadu: Standard delivery takes 3–7 business days.

  • Other States Across India: Standard delivery takes 5–10 business days.

  • Unforeseen Delays: While we aim to meet these timelines, occasional delays may occur due to public holidays, extreme weather, natural calamities, or courier network disruptions.

2. Delivery Charges

  • Applicable shipping charges are calculated and displayed transparently at checkout based on product weight and delivery location.

  • Free Delivery may apply to select products, minimum order values, or special promotional offers.

3. Order Tracking

Once your order is dispatched, you will receive an SMS and/or email containing your tracking number and courier partner details. You can also track your package directly by visiting the Your Orders section on our website.

4. Delivery Attempts & Rescheduling

  • Delivery Attempts: Our courier partners (such as ST Courier or Professional Couriers) will make up to two (2) delivery attempts. If the package remains undelivered after the second attempt, it will be returned to our facility, and re-shipping charges may apply for subsequent dispatch.

  • Rescheduling a Delivery: You may request to reschedule an upcoming delivery shipped via ST Courier or Professional Couriers prior to the delivery attempt. Please note that we cannot expedite deliveries to a date earlier than the estimated delivery window.

  • Missed Deliveries: If you miss a delivery attempt, the courier partner typically attempts re-delivery on the following business day. To coordinate directly with the delivery agent or check your package location, go to Your Orders, select the relevant order, and click Track Package.

  • Direct Store Delivery: If your order is being delivered directly by the Dharshi Systems – Sales & Services local team, please contact our shop directly at +91-9884415292 to modify your delivery slot.

5. Serviceable Locations

Currently, we ship exclusively within India and do not offer international shipping.

Guaranteed & Release-Date Delivery

How to Check Eligibility for Guaranteed Delivery

Select items fulfilled directly by Dharshi Systems – Sales & Services are eligible for Guaranteed Delivery in select cities across India. To check if your item and location qualify:

  1. Navigate to the Product Details page.

  2. Select your saved delivery address under Deliver to, or enter your 6-digit Pincode and click Update.

  3. Available shipping speeds and guaranteed delivery options will be displayed.

  4. Select your preferred delivery speed during checkout.

Release-Date Delivery (Pre-Orders)

Release-Date Delivery ensures that eligible newly launched tech and hardware products are delivered to your doorstep on the official day of release.

Eligible Cities for Release-Date Delivery:

  • Tamil Nadu: Chennai, Coimbatore, Madurai, Salem, Tiruchirappalli, Vellore

  • Rest of India: Ahmedabad, Bengaluru, Chandigarh, Goa, Guntur, Gurugram, Hyderabad, Jaipur, Jalandhar, Jodhpur, Kolhapur, Ludhiana, Mysuru, Udaipur, Vadodara

How to Place a Release-Date Delivery Order:

  1. Browse the New Releases & Pre-Orders category.

  2. Open the product description page and click Pre-Order.

  3. Select an eligible shipping address when prompted and complete the checkout process.

Note: Applicable shipping charges for Release-Date Delivery will be displayed at checkout. Not all pre-order items qualify for release-day delivery. Once shipped, you will receive tracking updates via SMS/email.

Special Delivery Scenarios

Received an Unordered or Incorrectly Addressed Package

If you receive a package that you did not order, first verify with family members or friends to ensure it was not sent to you as a gift.

If you confirm that the package is unwanted—or if the package has a different recipient's name/address or is missing a name on the label—please report it to us immediately with the following details:

  1. Total number of unordered packages received.

  2. The tracking number(s) printed on the shipping label.

  3. Any additional details or photos of the shipping label to assist our investigation.

Returning a Gift

  • Single-Item Orders: You can initiate a return directly through our Returns Center / Gift Returns page using the Order ID found on the packing slip.

  • Multi-Item Orders: Please check the invoice inside the package and coordinate with the sender to process the return.

  • Simply enter the order number, select the item(s) to be returned, choose your preferred return method, and follow the on-screen instructions.

Contact Us

For any shipping inquiries, delivery assistance, or package discrepancies, please contact us:

DHARSHI SYSTEMS – SALES & SERVICES B20, Kamarajar Nagar, SIDCO Industrial Estate, Arumbakkam, Chennai – 600094, Tamil Nadu, India Phone: +91-9884415292 Email: dharshi.systems@gmail.com